Shipping & Returns


All you need to know...

Shipping

 

We try and offer you competitive shipping options on your Office Envy purchases!

We are pleased to offer FREE next day delivery on all Hood Seating product orders over £100 (UK mainland only)

This free delivery will automatically be applied at the check out.

Orders below £100 will be subject to a fixed £6.00 next day delivery shipping fee.

Please contact us on 0333 666 1 666 or email for any off shore or international delivery queries.

Please get in touch if you have any queries!

Returns

 

In the unlikely case that you are not satisfied with your purchase, we are happy to accept return items for a full refund within 14 days of delivery

Any returned items must be in the same great condition as you received it in. Please keep in mind that furniture is vulnerable to damage during delivery; please be sure to keep the original packaging materials for items you may wish to return.

Refunds will be issued once the item[s] has reached Office Envy, provided that the item[s] has been returned in the condition in which it was delivered.

All refunds will be made via the original payment method, and will appear in your account within 5 to 7 working days.

Due to the large size of some items, we are currently unable to offer prepaid postage. Therefore you must return at your own cost.


Faulty Items

 

In the rare event that an order is delivered faulty or damaged, please contact us on 0333 666 1 666 or email so that they can arrange a replacement or refund.

We will do our best to resolve the situation as quickly as possible.

 

 

Cancelling an Order

 

You can cancel your order by contacting our Customer Support team on 333 666 1 666 or email .

Unfortunately any delivery that has left our warehouse cannot be cancelled, and you will need to follow our returns procedure.

 

 

Office Envy Ltd. VAT Reg: GB 943 983 479. Co. Reg: 03272905.
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